The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details). Contact details can be postal or electronic (email etc.).
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To communicate with you regarding questions you have asked us
- To provide you with a quote for work
- To complete a task for you at your request
- To email or call you with information we think is relevant to you
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- Your consent. You are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org.
- We have a contractual obligation.
- We have a legal obligation.
- We have a legitimate interest.
What we do with the information we have
We use the information that you have given us to maintain a working relationship with you, and to provide services for you.
We do not generally share this information with anyone unless we need to work with a third party to complete the work (or quote for work) that you have asked us to do.
How we store your personal information
Your information is securely stored in Dunfermline, UK.
We keep your details for 15 months so that we don’t lose contact, or vital information, which is required annually. We will then dispose of your information using proprietary software where this data is electronic, and by shredder should it be in paper form.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk